Could you briefly define the content of your
We are a business unit known as GH
Global Service, dedicated to offering a
comprehensive maintenance service for
cranes from any manufacturer, with three
missions in one: to provide a quality service
and increase the added value of our cranes,
to create loyalty among customers who
have either GH cranes or cranes from other
manufacturers, and to have a presence
wherever the GH Group does.
There are currently 259 people in our
business unit, spread around the world.
Additionally, we have a team of 10 people
whose task is to cover all the market units.
This team is called CENTRAL SERVICES and
is totally committed to this great project and
very enthusiastic about taking it forward.
THE “TECSER” PROJECT
IS BASED ON THE APLICATION
What are the main challenges you face in
your new position as head of the SERVICE
On the one hand, there is the business part,
which focuses on creating a profitable model
in each Market Unit. Our goal is to make the
service model profitable in all existing and
On the other hand, there is the operational
part, which is based on bringing our
knowledge to the entire GH network
around the world, implementing our work
systems in a way that is adapted to the
customs and different circumstances of
each country. Rather than being a single
model, our model is based on logical and
tested principles which we have to be able to
adapt to the idiosyncrasies of each place
where we want to implement it. These
implementations are carried out together
with each corresponding Market Unit.
And, finally, there is the technical part.
We are immersed in an innovative and
transforming technical project for our
business, where we want to be a leader
or at least be on level terms with the best
with regard to the new developments
in service that are taking place in the
sector. Internally, we call it the “TECSER”
Project, and it is based on the application
of new technologies and algorithms to the
Preventive Maintenance service sector,
where we have been leaders for years. In
this way, we want to transform the concept
of preventive maintenance into predictive
and programmed maintenance.
This project will allow us to offer new
services with which to adapt to the
needs of each customer and improve the
productivity of the plants where our cranes
In this phase, we are working together
with the different GH management units
geared towards new technologies, as
well as technology centres and leading
universities, participating in forums on
intelligent machines and industry 4.0, etc.
Regarding corrective maintenance, the
“TECSER” Project will allow us to take
less time in the diagnosis of unscheduled
breakdowns, thus reducing the financial
cost for our customers.
In addition, through TECSER we intend to
replace a large percentage of corrective
breakdowns with predictive and scheduled
maintenance, which will reduce the
number of uncontrolled stops and improve
the productivity of the cranes where we
apply this technology.
I ñ a k i R a m í r e z
“WE WANT OUR
BUSINESS TO BE GEARED
IN THE MARKET UNITS,
QUALITY OF SERVICE TO